Purchase of Ultramixer /cannot open file for product key

:confused: I have just purchased the download for 39.99 and I am not able to open the product key to insert , so I can the download . Someone please help beause Ive tried everything that Ultramixer has told me, and its not working. Ive even asked them to send it to me in another format , nooooooo success!!!

Our support is in contact with you.

best regards,