[Linux] 4.1Beta and problem with "manipulation"!

Hi ppls…
I downloaded beta and tried start it with no luck.
Downloaded and replaced jre to 64 bit and now it got with or with out root privlige
[img:6f222]https://dl.dropboxusercontent.com/u/15018845/Kuvatuksia/Erhe-UM4.1Beta.jpg[/img:6f222]

Forgot things…
kubuntu 13.10

please redownload beta10 :slight_smile: ultramixer.com/download.html
We fixed the startup problems.

regards
Matthias

Well…

[code:1e4ba]
UltraMixer-4.1.0-beta10$ ./UltraMixer4.sh
64 bit
INFO: The version of libXrender.so is detected as 0.98
XRender pipeline enabled
Fontconfig warning: “/etc/fonts/conf.d/50-user.conf”, line 14: reading configurations from ~/.fonts.conf is deprecated.
Jan 08, 2014 8:49:51 PM model.PlayerNative
INFO: PlayerNative64 lib loaded.
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@2c84362a: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
Xrender: INFO: Jules library not installed.
i18nFile = /home/mosse/Programs/UltraMixer-4.1.0-beta10/res/locales/i18n_en.xml
i18nFile = /home/mosse/Programs/UltraMixer-4.1.0-beta10/res/locales/i18n_en.xml
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@35ce8a4c: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
prop = null
Fontconfig warning: “/etc/fonts/conf.d/50-user.conf”, line 14: reading configurations from ~/.fonts.conf is deprecated.
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@71b59bf6: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
firstUse = false
usedFAVersion = 4.0.5
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dsnoop.c:557:(snd_pcm_dsnoop_open) The dsnoop plugin supports only capture stream
ALSA lib pcm_dsnoop.c:557:(snd_pcm_dsnoop_open) The dsnoop plugin supports only capture stream
ALSA lib pcm_dsnoop.c:557:(snd_pcm_dsnoop_open) The dsnoop plugin supports only capture stream
ALSA lib confmisc.c:768:(parse_card) cannot find card ‘$CARD’
ALSA lib conf.c:4248:(_snd_config_evaluate) function snd_func_card_driver returned error: Laitetta ei ole
ALSA lib confmisc.c:392:(snd_func_concat) error evaluating strings
ALSA lib conf.c:4248:(_snd_config_evaluate) function snd_func_concat returned error: Laitetta ei ole
ALSA lib confmisc.c:1251:(snd_func_refer) error evaluating name
ALSA lib conf.c:4248:(_snd_config_evaluate) function snd_func_refer returned error: Laitetta ei ole
ALSA lib conf.c:4727:(snd_config_expand) Evaluate error: Laitetta ei ole
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.rear
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.center_lfe
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.side
ALSA lib pcm.c:6978:(snd_pcm_slave_conf) missing field pcm
ALSA lib pcm_shm.c:878:(_snd_pcm_shm_open) pcm is not defined
ALSA lib pcm.c:6978:(snd_pcm_slave_conf) missing field pcm
ALSA lib pcm_file.c:953:(_snd_pcm_file_open) file is not defined

A fatal error has been detected by the Java Runtime Environment:

SIGSEGV (0xb) at pc=0x00007f9ad461668f, pid=32652, tid=140302976222976

JRE version: Java™ SE Runtime Environment (7.0_45-b18) (build 1.7.0_45-b18)

Java VM: Java HotSpot™ 64-Bit Server VM (24.45-b08 mixed mode linux-amd64 compressed oops)

Problematic frame:

C [libc.so.6+0x11068f] __vsnprintf_chk+0x7f

Failed to write core dump. Core dumps have been disabled. To enable core dumping, try “ulimit -c unlimited” before starting Java again

An error report file with more information is saved as:

/home/mosse/Programs/UltraMixer-4.1.0-beta10/hs_err_pid32652.log

If you would like to submit a bug report, please visit:

http://bugreport.sun.com/bugreport/crash.jsp

The crash happened outside the Java Virtual Machine in native code.

See problematic frame for where to report the bug.

Keskeytetty (luotiin core-tiedosto)
[/code:1e4ba]

we will look at this soon.

Okey… No hurry…

Has been fixed in beta12:
ultramixer.com/download.html

Hmm…

[code:32b90]
sh ./UltraMixer4.sh
./UltraMixer4.sh: 15: [: x86_64: unexpected operator
32 bit
WARNING: The version of libXrender.so cannot be detected.
,The pipe line will be enabled, but note that versions less than 0.9.3
may cause hangs and crashes
See the release notes for more details.
XRender pipeline enabled
Fontconfig warning: “/etc/fonts/conf.d/50-user.conf”, line 14: reading configurations from ~/.fonts.conf is deprecated.
Jan 13, 2014 10:15:49 PM model.PlayerNative
INFO: load lib PlayerNative
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@bc508c: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
Xrender: INFO: Jules library not installed.
i18nFile = /home/mosse/Programs/UltraMixer-4.1.0-beta10/res/locales/i18n_en.xml
i18nFile = /home/mosse/Programs/UltraMixer-4.1.0-beta10/res/locales/i18n_en.xml
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@9d9c55: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
prop = null
Fontconfig warning: “/etc/fonts/conf.d/50-user.conf”, line 14: reading configurations from ~/.fonts.conf is deprecated.
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@13809e7: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
firstUse = false
usedFAVersion = 4.0.5
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dsnoop.c:557:(snd_pcm_dsnoop_open) The dsnoop plugin supports only capture stream
ALSA lib pcm_dsnoop.c:557:(snd_pcm_dsnoop_open) The dsnoop plugin supports only capture stream
ALSA lib pcm_dsnoop.c:557:(snd_pcm_dsnoop_open) The dsnoop plugin supports only capture stream
ALSA lib confmisc.c:768:(parse_card) cannot find card ‘$CARD’
ALSA lib conf.c:4248:(_snd_config_evaluate) function snd_func_card_driver returned error: Laitetta ei ole
ALSA lib confmisc.c:392:(snd_func_concat) error evaluating strings
ALSA lib conf.c:4248:(_snd_config_evaluate) function snd_func_concat returned error: Laitetta ei ole
ALSA lib confmisc.c:1251:(snd_func_refer) error evaluating name
ALSA lib conf.c:4248:(_snd_config_evaluate) function snd_func_refer returned error: Laitetta ei ole
ALSA lib conf.c:4727:(snd_config_expand) Evaluate error: Laitetta ei ole
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.rear
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.center_lfe
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.side
ALSA lib pcm.c:6978:(snd_pcm_slave_conf) missing field pcm
ALSA lib pcm_shm.c:878:(_snd_pcm_shm_open) pcm is not defined
ALSA lib pcm.c:6978:(snd_pcm_slave_conf) missing field pcm
ALSA lib pcm_file.c:953:(_snd_pcm_file_open) file is not defined

A fatal error has been detected by the Java Runtime Environment:

SIGSEGV (0xb) at pc=0xf7675de6, pid=11171, tid=4135164736

JRE version: Java™ SE Runtime Environment (8.0-b121) (build 1.8.0-ea-b121)

Java VM: Java HotSpot™ Server VM (25.0-b63 mixed mode linux-x86 )

Problematic frame:

C [libc.so.6+0x105de6] __vsnprintf_chk+0xa6

Failed to write core dump. Core dumps have been disabled. To enable core dumping, try “ulimit -c unlimited” before starting Java again

An error report file with more information is saved as:

/home/mosse/Programs/UltraMixer-4.1.0-beta10/hs_err_pid11171.log

If you would like to submit a bug report, please visit:

http://bugreport.sun.com/bugreport/crash.jsp

The crash happened outside the Java Virtual Machine in native code.

See problematic frame for where to report the bug.

Keskeytetty (luotiin core-tiedosto)
[/code:32b90]

Dear all,

The same Problem here,

[code:ec1eb]user@friggelkiste ~/Downloads/UltraMixer-4.1.0-beta12 $ ./UltraMixer4.sh 64 bit
WARNING: The version of libXrender.so cannot be detected.
,The pipe line will be enabled, but note that versions less than 0.9.3
may cause hangs and crashes
See the release notes for more details.
XRender pipeline enabled
Jan 13, 2014 9:38:55 PM model.PlayerNative
INFORMATION: PlayerNative64 lib loaded.
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@13b6d03: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
Xrender: INFO: Jules library not installed.
i18nFile = /home/user/Downloads/UltraMixer-4.1.0-beta12/res/locales/i18n_de.xml
i18nFile = /home/user/Downloads/UltraMixer-4.1.0-beta12/res/locales/i18n_de.xml
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@39aeed2f: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
prop = null
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@73809e7: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
firstUse = false
usedFAVersion = 4.0.5
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dsnoop.c:557:(snd_pcm_dsnoop_open) The dsnoop plugin supports only capture stream
ALSA lib pcm_dsnoop.c:557:(snd_pcm_dsnoop_open) The dsnoop plugin supports only capture stream
ALSA lib pcm_dsnoop.c:557:(snd_pcm_dsnoop_open) The dsnoop plugin supports only capture stream
ALSA lib pcm_dsnoop.c:557:(snd_pcm_dsnoop_open) The dsnoop plugin supports only capture stream
ALSA lib confmisc.c:768:(parse_card) cannot find card ‘$CARD’
ALSA lib conf.c:4248:(_snd_config_evaluate) function snd_func_card_driver returned error: Kein passendes Gerät gefunden
ALSA lib confmisc.c:392:(snd_func_concat) error evaluating strings
ALSA lib conf.c:4248:(_snd_config_evaluate) function snd_func_concat returned error: Kein passendes Gerät gefunden
ALSA lib confmisc.c:1251:(snd_func_refer) error evaluating name
ALSA lib conf.c:4248:(_snd_config_evaluate) function snd_func_refer returned error: Kein passendes Gerät gefunden
ALSA lib conf.c:4727:(snd_config_expand) Evaluate error: Kein passendes Gerät gefunden
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.rear
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.center_lfe
ALSA lib pcm.c:2239:(snd_pcm_open_noupdate) Unknown PCM cards.pcm.side
ALSA lib pcm.c:6978:(snd_pcm_slave_conf) missing field pcm
ALSA lib pcm_shm.c:878:(_snd_pcm_shm_open) pcm is not defined
ALSA lib pcm.c:6978:(snd_pcm_slave_conf) missing field pcm
ALSA lib pcm_file.c:953:(_snd_pcm_file_open) file is not defined

A fatal error has been detected by the Java Runtime Environment:

SIGSEGV (0xb) at pc=0x00007f661674368f, pid=27658, tid=140076451542784

JRE version: Java™ SE Runtime Environment (8.0-b121) (build 1.8.0-ea-b121)

Java VM: Java HotSpot™ 64-Bit Server VM (25.0-b63 mixed mode linux-amd64 compressed oops)

Problematic frame:

C [libc.so.6+0x11068f] __vsnprintf_chk+0x7f

Failed to write core dump. Core dumps have been disabled. To enable core dumping, try “ulimit -c unlimited” before starting Java again

An error report file with more information is saved as:

/home/user/Downloads/UltraMixer-4.1.0-beta12/hs_err_pid27658.log

If you would like to submit a bug report, please visit:

http://bugreport.sun.com/bugreport/crash.jsp

The crash happened outside the Java Virtual Machine in native code.

See problematic frame for where to report the bug.

Abgebrochen (Speicherabzug geschrieben)[/code:ec1eb]

I use:

cat /proc/version
Linux version 3.11.0-15-generic (buildd@batsu) (gcc version 4.8.1 (Ubuntu/Linaro 4.8.1-10ubuntu8) ) #23-Ubuntu SMP Mon Dec 9 18:17:04 UTC 2013

greetz Heiko

@Heiko: Which linux version are you using?

Hey Tobi,

i use Linux Mint 16 (Petra) 64bit

[url:0d692]http://blog.linuxmint.com/?p=2489[/url:0d692]

greetz Heiko

Hey Heiko,

could you please try to patch Ultramixer4.sh to start up in 32 bit?

regards
Matthias

Mine is 64bit too…

Hey,

sorry for the delay, i will test on weekend and give a response…

Heiko

Hey, i have testet with no success :frowning: 4.1.0beta15
Normal Start (autodetect by start script)

[code:9a939]
./UltraMixer4.sh
64 bit
WARNING: The version of libXrender.so cannot be detected.
,The pipe line will be enabled, but note that versions less than 0.9.3
may cause hangs and crashes
See the release notes for more details.
XRender pipeline enabled
Jan 30, 2014 9:36:35 PM model.PlayerNative
INFORMATION: PlayerNative64 lib loaded.
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@75412c2f: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
Xrender: INFO: Jules library not installed.
i18nFile = /home/froebhik/Downloads/UltraMixer-4.1.0-beta15/res/locales/i18n_de.xml
i18nFile = /home/froebhik/Downloads/UltraMixer-4.1.0-beta15/res/locales/i18n_de.xml
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@457e2f02: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
prop = null
scaleFactor = 1.0
hiDPIImagePath = /res/pics/main/splash_start.png
img = BufferedImage@2ddb3ae8: type = 1 DirectColorModel: rmask=ff0000 gmask=ff00 bmask=ff amask=0 IntegerInterleavedRaster: width = 500 height = 420 #Bands = 3 xOff = 0 yOff = 0 dataOffset[0] 0
firstUse = false
usedFAVersion = 4.0.5
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave
ALSA lib pcm_dmix.c:1022:(snd_pcm_dmix_open) unable to open slave

A fatal error has been detected by the Java Runtime Environment:

SIGSEGV (0xb) at pc=0x00007f9673345f90, pid=15692, tid=140284166919936

JRE version: Java™ SE Runtime Environment (8.0-b121) (build 1.8.0-ea-b121)

Java VM: Java HotSpot™ 64-Bit Server VM (25.0-b63 mixed mode linux-amd64 compressed oops)

Problematic frame:

C [libc.so.6+0x4cf90] _IO_vfprintf+0x3810

Failed to write core dump. Core dumps have been disabled. To enable core dumping, try “ulimit -c unlimited” before starting Java again

An error report file with more information is saved as:

/home/froebhik/Downloads/UltraMixer-4.1.0-beta15/hs_err_pid15692.log

If you would like to submit a bug report, please visit:

http://bugreport.sun.com/bugreport/crash.jsp

The crash happened outside the Java Virtual Machine in native code.

See problematic frame for where to report the bug.

Abgebrochen
[/code:9a939]

Ok, patched the Ultramixer4.sh to force start with 32bit
I modified this line:

[code:9a939]
if [ ${MACHINE_TYPE} == ‘test_32’ ]; then
[/code:9a939]

[code:9a939]
./UltraMixer4.sh
32 bit
Exception in thread “main” java.lang.UnsatisfiedLinkError: /home/froebhik/Downloads/UltraMixer-4.1.0-beta15/jre1.8.0-32/lib/i386/libawt_xawt.so: libXtst.so.6: Kann die Shared-Object-Datei nicht öffnen: Datei oder Verzeichnis nicht gefunden
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary0(Unknown Source)
at java.lang.ClassLoader.loadLibrary(Unknown Source)
at java.lang.Runtime.load0(Unknown Source)
at java.lang.System.load(Unknown Source)
at java.lang.ClassLoader$NativeLibrary.load(Native Method)
at java.lang.ClassLoader.loadLibrary0(Unknown Source)
at java.lang.ClassLoader.loadLibrary(Unknown Source)
at java.lang.Runtime.loadLibrary0(Unknown Source)
at java.lang.System.loadLibrary(Unknown Source)
at java.awt.Toolkit$3.run(Unknown Source)
at java.awt.Toolkit$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at java.awt.Toolkit.loadLibraries(Unknown Source)
at java.awt.Toolkit.(Unknown Source)
at sun.awt.AppContext$2.run(Unknown Source)
at sun.awt.AppContext$2.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.initMainAppContext(Unknown Source)
at sun.awt.AppContext.access$400(Unknown Source)
at sun.awt.AppContext$3.run(Unknown Source)
at sun.awt.AppContext$3.run(Unknown Source)
at java.security.AccessController.doPrivileged(Native Method)
at sun.awt.AppContext.getAppContext(Unknown Source)
at javax.swing.SwingUtilities.appContextGet(Unknown Source)
at javax.swing.UIManager.getLAFState(Unknown Source)
at javax.swing.UIManager.maybeInitialize(Unknown Source)
at javax.swing.UIManager.getDefaults(Unknown Source)
at com.ultramixer.preferences.SystemPreferences.getLocale(Unknown Source)
at com.ultramixer.preferences.SystemPreferences.init(Unknown Source)
at com.ultramixer.preferences.SystemPreferences.(Unknown Source)
at com.ultramixer.preferences.SystemPreferences.getInstance(Unknown Source)
at com.ultramixer.main.view.Start.main(Unknown Source)
[/code:9a939]

greetz Heiko

by the way, you have a little mistake in start script!

[code:9a939]./UltraMixer4.sh: Zeile 17: /home/froebhik/Downloads/UltraMixer-4.1.0-beta15/jre/1.8.0-64/bin/java: Datei oder Verzeichnis nicht gefunden[/code:9a939]

correct is

[code:9a939]
/home/froebhik/Downloads/UltraMixer-4.1.0-beta15/jre1.8.0-64/bin/java
[/code:9a939]

Hey,

I had the same problem

[code:23ee6]sudo apt-get install ia32-libs[/code:23ee6]

should fix it. Enjoy

Cheers

In new beta and =>

[code:28b0e]
./UltraMixer4.sh
64 bit
./UltraMixer4.sh: rivi 17: /home/mosse/Programs/UltraMixer-4.1.0-beta/jre/1.8.0-64/bin/java: Tiedostoa tai hakemistoa ei ole
[/code:28b0e]
I make that folder and added those directories in UM root directory there, but still same error!

[img:28b0e]https://dl.dropboxusercontent.com/u/15018845/Kuvatuksia/ERHE-Java-1.jpg[/img:28b0e]

the problem is fixed in beta18

Well, that screenshot is from beta 18!

Hey djmosse,

why are you doing anything with the java installation?

UltraMixer brings it’s own java and you should not use antother jre. Control panel doesn’t matter too. We hardcode the pathes in the startup script. So that’s not an issue.

There has been an issue in the startup script that has a typo: /home/mosse/Programs/UltraMixer-4.1.0-beta/jre/1.8.0-64/bin/java

it should be:
/home/mosse/Programs/UltraMixer-4.1.0-beta/jre1.8.0-64/bin/java

but this fixed in beta18. Please redownload and try it again.