ERROR WITH FREE VERSION!! JAVA RELATED.

tpkabz · 15. März 2008 um 15:48

I have an error that shows up on the Free version for Mac. Help please!!!

[img:d55b9]http://i267.photobucket.com/albums/ii291/SteveVig/Picture1.png[/img:d55b9]

ultramixer_matthias · 15. März 2008 um 21:58

Thanks for the information. I’ll take a look at it until we get back from the fair trade.

I am currently running a Mac right now and it runs fine.

best regards
Sl@jR

dkvinson · 16. März 2008 um 02:43

I realize my post is redundant. The image from the first poster didn’t show when I decided to do my post.

Sorry.

This is not the error (droid) you’re looking for.

ultramixer_matthias · 16. März 2008 um 07:49

Well, we have to find it as soon as possible of course.

best regards
Sl@jaR

odaka · 18. März 2008 um 01:41

hi,

i get exactly the same error msg with free version at start-up.
when i tried out the demo version, it ran without any problems for 1 hr…

already updated the latest version of Java and reinstalled the program a couple of times, deleting the hidden files each time (if im doing it right ).

please advise!!

odaka
version: 2.2.1 for mac
system: 10.4.11

ultramixer_matthias · 18. März 2008 um 08:34

Hi odaka,

actually the Demo runs multiple times for 1 hour

So, the problem is under investigation right now. It’s really a pitty. We are working hard to overcome this issue pretty soon.

best regards
Sl@jaR

odaka · 18. März 2008 um 14:21

thank you for the reply!
i’d be trying to figure it out, too.
really appreciate your help.

odaka

ultramixer_matthias · 19. März 2008 um 09:33

Dear odaka,

please download UltraMixer again.
Then it should work.

best regards
Sl@jaR

tpkabz · 19. März 2008 um 22:01

I tried doing that. It didnt work. It said “This version of UltraMixer has probably been manipulated” Now what?

odaka · 20. März 2008 um 05:23

Sl@jaR, thank you for the fix!
but unfortunately it didn’t start up…
the same msg as tpkabz popped up.

plz lemme know anything that i can check wiz my system.

odaka

ultramixer_matthias · 20. März 2008 um 08:09

@tpkabz: You will need to close UltraMixer before you install the new version.

@odaka: If you are on windows, then try to download again.

Thanks
Sl@jaR

odaka · 20. März 2008 um 17:07

thank you for working on this issue
i downloaded it again, but the problem remains the same…
btw i use Intel Mac.

odaka

ultramixer_matthias · 20. März 2008 um 17:26

Hello odaka,

could you please send your log files (umlog.txt and umerr.txt) to support {at} um.com.

These files are on Mac OS X under /Users//.ultramixer

You can actually open it with finder if you do the following:

open finder
navigate to your home directory
Menu “Goto”/Goto Directory
type “.ultramixer” (don’t forget the point))
you’ll see the files.

best regards
Sl@jaR

odaka · 21. März 2008 um 12:57

hi Sl@jaR,

here is the log files:

[u:5f41d]umlog.txt[/u:5f41d]

[u:5f41d]umerr.txt[/u:5f41d]

hope this helps!!

thank you

odaka

tobi · 22. März 2008 um 01:59

Hi odaka,

I removed your logfiles for privacy reasons…
Please close UltraMixer before you install UltraMixer again. If it does not function please contact our support (ultramixer.com/contact.html)

ultramixer_matthias · 22. März 2008 um 20:06

Dear Mac-Users,

just redownload now.

best regards
Sl@jaR

odaka · 23. März 2008 um 11:37

Dear Sl@jaR, Tobi,

Thank you so much for help!!!
it finally worked…!
now i can get on with it
again, i really appreciate your support.

odaka

ultramixer_matthias · 25. März 2008 um 11:22

Hello odaka,

sure support is essential these days I really appreciate a buy from your side as well

best regards
Sl@jaR